Refund policy

14 days to change your mind

Every Trans Pathways course comes with a 14-day money-back guarantee. If you are not satisfied — whether the course was not what you expected, it arrived at the wrong moment, or you simply changed your mind — you can request a full refund within 14 days of your order date.

You do not need to explain yourself, finish the course, or prove that you tried it. Refunds are handled by our payment provider, Stripe, and are returned to the card you paid with.

How to request a refund

Email hello@transpathways.life with the address you paid with, or reply to your receipt email. We will issue the refund and confirm back to you.

Once a refund is issued, it goes back to your card and we close your access to the course. Your written reflections were never held by us, so there is nothing of yours left behind.

Before you buy

The Courses page lists every chapter, how long the course takes, and what it covers, so you can see exactly what you are getting before you pay. If anything is unclear, email us first and we will answer honestly — including telling you if the course is not right for you.

If something goes wrong instead

If you paid and cannot reach the course — a lost browser, a new device, a technical fault — that is our problem to fix, not yours. Email hello@transpathways.life with your payment receipt and we will restore your access rather than ask you to buy again.

If you were charged twice, or charged in error, tell us and we will return the extra payment straight away.

Your legal rights

Nothing here removes any right you have under the consumer law of your own country, or your right to dispute a payment with your bank. If the course is faulty or not as described, contact us and we will put it right.

This policy is issued by Bea Marshall, trading as Trans Pathways, and applies to the purchase of the Finding My Place and Coming Out, On My Terms courses.